08-12-2025 06:12 AM
Ive been using wireless charging almost exclusively since I got my zenfone. Recently it has been inconsistent and sometimes doesnt work. the phone vibrates and shows the charge like the charging has started, but doesn't show the status bar icon. It seemed like it stopped for a day or so then started again and now a week later is doing it again. Has anyone else had this problem?
08-13-2025 02:32 AM
Hello @mokaldo1
I haven't heard about this before, but I would like the dev team to take a look at it, would it be possible for you to create a log for the team to look at?
Also, does the phone charge normally if you use a cable? And are you on the latest firmware 35.0604.0404.131?
To make one you can follow the instructions down below.
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Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Charge” will work for this.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)