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Zenfone 10 play store many apps dont work

fire_crow
Star I

Hello, I have a new Zenfone 10 with Android 14 and many Playstore applications do not work, some load up to 90% then an error appears, others remain pending, I tried deleting the cache and data, restarting, deleting the updates, factory reset , but nothing works, the apps are compatible with android 14

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1 ACCEPTED SOLUTION

Accepted Solutions

fire_crow
Star I

Yesterday, after trying to install Uber many times, an error report window appeared to Google, where I wrote my problem and today I was able to install all the apps from the store, thank you

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4 REPLIES 4

x2u
Rising Star I

google playstore is spying ........take fdroid....

Mansi_ASUS
Moderator
Moderator

Hey @fire_crow,

Just to clarify, you have already tried updating the Google Play Services and clearing the Google Play Services cache?


Could you please share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

fire_crow
Star I

Yesterday, after trying to install Uber many times, an error report window appeared to Google, where I wrote my problem and today I was able to install all the apps from the store, thank you

Thrash_kucharz
Star II

Spotify also works like crap. When you change the artist, there is no sound, so exit the application is needed