BoardMic 1 not working after software update

[amadej972]

Hello,

after the latest update (35.0604.0404.86), my microphone stopped working properly. If I get really close, there is some crackling going on, and if I shout, some of it is recorded, but talking normally, nothing gets through. BoardMic 2 works, but BoardMic 1 isn't anymore. What can I do? Thanks.

[Mattias_ASUS]

Hello @amadej972 
If you are having problems with the mic after doing the SMMI test then It is a high chance of the problem being hardware based.
I would definitely recommend contacting your closest ASUS Service Center or maybe trying to do a factory reset first.
https://www.asus.com/support/service-center-location/