Hi julianrosado24,
Please make sure to update to the latest firmware version WW-16.0420.1912.16.
Please try clearing storage/data of Game Genie: Settings > Apps & notifications > App info > Game Genie > Storage & cache > Clear storage.
Does this problem appear on specific apps or all the apps? If only specific apps, please try reinstalling the app that has this problem.
If the problem still appears, please tell us which app/version it appears on.
Thank you 🙂