05-04-2019 08:17 AM
05-19-2019 04:19 AM
05-21-2019 07:28 PM
sgt.conti posted on 2019/5/19 19:19 I created many pictures showing the problem and the used settings, the internet does indeed work wh ...Hi sgt.conti, Thank you for your pictures. Could you kindly update to the latest firmware version WW-15.1630.1903.89, and check if the problem is still appearing? Thank you for your help 🙂
05-21-2019 07:51 PM
sashade8 posted on 2019/5/17 17:36 I want to support a colleague, I am also in Germany, and I also have an O2 operator, and when the ...Hi sashade8, Thanks for your feedback. Could you show me a short video of this problem? To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. When this problem appears, please screenshot the SIM status to make sure the signal strength. (Settings > System > About phone > Status > SIM status) What is your preferred network type? (Settings > Network & Internet > Mobile network > Advanced > Preferred network type) Have you tried a SIM card by another operator in the same location? Have you tried putting your SIM in other phones in the same location? Please kindly help with the above questions for us to make sure of this situation. Thank you 🙂
06-01-2019 10:44 AM