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Rog 2 failed to read sim card when restart

Sekuk
Star III
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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many times when i restart my phone, it will show no sim icon on the top notification..i temporarily solved this with may time restarts and removing the sim and put it back until the sim is recognized..fyi, i got new sim since i thought my old sim was the culprint but the issue persist even with my new sim..never happen if i dont restart my phone but sometimes restart is necessary..please help
7 REPLIES 7

Gustav_ASUS
Community Legend III
Do you get the same results if you change the position of the SIM card from 1 -> 2 ?

Sekuk
Star III
Gustav_ASUS

Do you get the same results if you change the position of the SIM card from 1 -> 2 ?


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Just tried..same goes with the 2nd slot..failed to read my sim and solved after next restart..

Sekuk
Star III
ronald1985

https://zentalk.asus.com/en/discussion/comment/167378#Comment_167378

I know it's a pain to do, but please try factory reset.


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Done factory reset, but the problem still wont go away