Please tell us some basic information before asking for help: Model Name: ROG 2 Firmware Version: shutdown cannot see Rooted or not: NO Frequency of Occurrence: Auto shutdown then now cannot even start APP Name & APP Version (If your issue relates to the app): games mostly In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ========================================
I was purchase the phone at Nov 2019, then I change a whole new ROG2 phone under Maxis Protection at June 2020, due to accidently drop and back cover breaks. and now few days ago, I seen my phone auto update OS/android version. then when I gaming for just a few minutes, the screens freeze and auto shutdown and restart. Since then, the issue have been occur many times, even i try with factory reset and downgrade the android as said from ASUS customer service. The worst is, just few minutes ago, I only using normal apps like whatapps and wechat, it freeze and auto shutdown, and now my ROG2 phone totally died. I am very disappoint because ASUS ROG2 claim that world best gaming phone, but play game can have such problem.🤬🤬🤬
I can understand your frustration. I am also facing heavy frame drops in games and random restarts. I have visited service center earlier 5 times for different issues. I bought this phone for streaming, but the truth it doesn't even come close to a gaming phone. We all got duped.