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MICROPHONE not working?

danvercalacat
Star I
I think this was caused by the recent OS update but I'm not sure. The microphone seems not to be working when I'm on a loudspeaker (video calls, pubg, and other games). I tried to do sound recording but it also fails to record my voice except for the background noises (scratching the screen, or tapping it). I tried all the troubleshooting but still no good. Is there anyone here also experiencing the same?
My ROG phone 2 was purchased in Macau last December.
9 REPLIES 9

Gustav_ASUS
Community Legend III
Can you go into SMMI TEST and try the four Boardmic tests there?
Go into the calculator and press .12345+= and it will take you to the test screen. Continue to 'Single test' and look for BoardMic1, 2 3 and 4.
See if your voice is coming through in all four tests.

danvercalacat
Star I
screenshot-20200609-230955281.jpg
BoardMic 1 & 2 not working

danvercalacat
Star I
Gustav_ASUS

Can you go into SMMI TEST and try the four Boardmic tests there?

Go into the calculator and press .12345+= and it will take you to the test screen. Continue to 'Single test' and look for BoardMic1, 2 3 and 4.

See if your voice is coming through in all four tests.


View post
screenshot-20200609-230955281.jpg
BoardMic 1 & 2 not working

Not applicable
danvercalacat

https://zentalk.asus.com/en/discussion/comment/87686#Comment_87686

screenshot-20200609-230955281.jpg

BoardMic 1 & 2 not working


View post
Yo just hold the power button and then hold the power off icon, it will tell you to reboot to safe mode, press ok and then try the smmi test. I had same issue but it happened because of a file i downloaded for a game. I deleted it and its fixed. You should try and reboot to safe mode and test.