Restart and app closing in rog phone 8 pro

[shanvysurya]

I bought an asus rog phone 8 pro and I been facing an issue like sudden restart of the mobile and also the apps are sort of laggy I never ever expected this from asus . It's the same issue when I bought asus rog phone 2

[Ibnu22]

it happens twice a week for me, I use ROG 8 basic and daily use for social media and light games like Clash Royale,

I have evidence from CCTV when I was using the device, the first one only opened a locked application and the fingerprint did not appear and the second one was when I was cropping an image on WhatsApp

occurs after update 34.1420.1420.472

[usmanmustansar]

Exactly same happened to me. My phone restarted twice now once i was using whatsapp and other time i was using youtube. Also, it always hangs when i open clash of clans i have to minimize and open game again. But with other games its not happening. I also started experiencing it after this update. Did you guys found any solution for it. Or do we need to claim a warranty?

[shanvysurya]

Don't know how to proceed need answer directly from asus. They should give an update to remove this bug.

[Mattias_ASUS]

Hello!

I have not heard about this, I wonder if you could maybe create a log so I can send it to the devs for an analysis, please make sure to recreate the issue when creating the log.

Also, if possible and easy to recreate, could you please write down how to recreate the issue? I've tried to recreate it but I couldn't do it.

I'm writing the steps to create a log right here:
****************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)