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Charging battery

EineLeine
Star I

Hello. I can't completely charging my phone. Charging stops on 62% and looks like charge, but % don't grown up. 

1 REPLY 1

Mattias_ASUS
Moderator
Moderator

Hello @EineLeine 
In certain cases AIDA64 does not show correctly the battery status, this is confirmed by a mod in their forum.
Which firmware are you on?
And could you maybe create a log so that the dev team can see what could be causing your issue? Just recreate the issue by charging it to max capacity and please send me a PM with the link when you are done.
***************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)