ASUS - ZenTalk

Matthew_Laurels · ‎06-07-2023

In Ultra Durable mode on the minimum brightness after locking the phone an subsequent unlock the screen becomes even dimmer and the fingerprint does not work until the brightness is increased.

Any tips on solution, please?

Mansi_ASUS · ‎06-09-2023

Hey @Matthew_Laurels,
Can you please share a video recording of the issue?

Matthew_Laurels · ‎06-10-2023

Actually while recording it started to unlock successfully but anyway the problem with the dimmer screen still present and unlock process demands 3-4 tries.

Mansi_ASUS · ‎06-13-2023

Hey @Matthew_Laurels,
I couldn't recreate the issue. Could you please share a log file along with a video (recorded at the same time)?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Matthew_Laurels · ‎06-15-2023

Guess I will try later

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