help me

[MAX-VIP]

Hi, I would like the support team to speak to me. So far I have not received any system updates. My Android phone is version 12. I have a Rog Phone 6D. Please, I want to update it to 13. Please, how can that be? I tried manual update, but it didn't work. It says it has been updated to the latest version. Model name is ASUS_AI2203_C and it is not rooted. It is new

[Mattias_ASUS]

That was my only suggestion, I have no other solutions 😕
If you bought the phone recently I'd recommend you to contact your reseller as they might have sold you a rooted device which has no OTA.

[MAX-VIP]

I have another request that you can save me from the lying seller. Can the company know when my phone was rooted for the first time when the phone was turned on, when the phone was rooted on what date, and when the phone was turned on on what date? Please, if you can, help me, you are my only support😭😭😭😭

[MAX-VIP]

I've uploaded both files, what's next?

[MAX-VIP]

Also, when I click on the first option, the page appears, but the link to download the system does not appear. Please do not leave me alone. Help me. I know that I am trying to make you very tired, but please.😭😭😭