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ROG 6 phone screen playing do screenshots do touch symbols byself freez

einarwilde
Star I

My ROG 6 is acting up: it turns off or on Wi-Fi by itself, jumps from one screen to another. When he needs to type the text, he types the wrong letters, or he deletes all the typed text himself. Factory reset didn't help. Is it a physical failure or is it some kind of virus? Advise how to rewrite the firmware manually? The phone is only half a year old. Current firmware no. 33.0610.2810.104 

4 REPLIES 4

Mattias_ASUS
Moderator
Moderator

Hello!

 

A quick question, are you by any chance using a screen protector?

No, screen is without screen protector

 

I wonder, could you maybe make a log so that the R&D team can check what could be causing this?

 

I'm sending the instructions right below and feel free to send me a PM with the link when it's ready.

***********

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

ZenBot
Community Manager
Community Manager
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