Rog 6 aeroactive cooler only charge but cannot use fan firmware version 33.0610.2810.159

[R0G]

My rog 6 aero cooler show only charge via usb but the fan is unavailable can anyone explain?

[Mattias_ASUS]

Hi!

I would recommend clearing out the cache from Armoury Crate and if that doesn't solve it then please contact your closest ASUS Service Center.

https://www.asus.com/support/service-center-location