Asus ROG 6 Camera issues

[evildante63]

Please tell us some basic information before asking for help:
Model Name: Asus ROG 6
Firmware Version: Android 12
Rooted or not: Not rooted
Frequency of Occurrence: Always after update update 32.2810.2208.163
APP Name & APP Version (If your issue relates to the app): Camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I wanted to record something and all of a sudden the camera start to behave abnormally with a lot of ticking sounds...
This happened after the update, I have uploaded a short screen capture of this behavior, hoping anyone can help or at least Asus would patch this problem...
youtu .be/VpL7vi9wQRs
Please help, the phone is less than a month old...

[DZHEX]

@Danishbluntmy topic got closed so I have to ask elsewhere

The people at warranty repair refused the phone as they couldn't reproduce the problem, and right now it's just stopped happening. Is there a known-ish way to make this issue happen so I can film it and get rid of the phone? Right now it is a 1000-euro potential paperweight and I bought an xperia 1 IV (customizability sucks big time on it FYI, especially compared to ROG, but otherwise it's a good phone). There also seems to be no way to sell it for even half the price now that the 6D is a thing. My only hope is to induce the problem so I can record it, hand it over to warranty repair and hopefully exchange it for a 1000-euro TV or something, instead of getting a replacement that might die just as well, or another expensive phone that I don't need anymore.

[DZHEX]

ok, awesome, I managed to make it happen while recording 4K60 video with the phone kept near the GPU exhaust of my PC. And I now have a recording of it - so I'll be able to prove it now.

also, Asus's local backup solution mops the floors with everything on the market barring root tools. Really, when it comes to anything besides camera, sony's software is *very* barebones/pathetic.

I am also looking into the legality of voiding the EU statutory warranty based on rooting the phone. AFAICT, it may be the case that all the "rooting phone voids warranty" may be (illegal!) FUD, enforced by artificial lockouts of service systems and trip bits: https://fsfe.org/activities/android/flashingdevices.en.html

I will seek legal advice regarding this topic.

Got a bit off-topic, but it appears that some heat and stressing the camera for a few hours can cause the problem.

[Danishblunt]

That's the entire schtick of the sony, clean, efficient and fast. No need for bloated services taking up performance and adding difficulty when owning the phone for multiple years. You can still customize your phone by adding whatever launcher etc. you want.
The big things that sony has going for them is the camera software and the tuning you have in terms of sound/display. Anything else is stock and just works, if you want features and tons of services that soak battery off your phone buy a samsung.

As for your Rog camera bug, it's exacly as you pointed out, warm it up a bit, maybe some gaming, long recording or similair and the bugwill apear. You can up the anti and just keep recording until the circuit kills itself entirely.

[DZHEX]

Can't adjust the saturation of the display, which feels rather dull for me, nor can I assign a hardware button shortcut to open opencamera instead of the default photopro. Props for not locking out the zoom lense like samsung does tho.

Samsung is working hard to beat apple when it comes to under-the-hood anti-consumer practices, like de-facto restricting useful repair. I don't want to give them any money.

I handed the asus back today, hopefully they won't make it more difficult that this thing should be. I did also attach the videos of the problem via link and QR code printouts.

[Mattias_ASUS]

The issue has been reported to the R&D Team.