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Wifi & Wifi-Hotspot Not Working

freakingrocky
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.
screenshot-20210725-205943713.jpg

515 REPLIES 515

abhichamp24
Star II
abhichamp24

@venkatrockstar7090 I submitted the Phone on 23rd September 2021. After rigorous follow ups and various trips to service center, finally my case was handed over to the SQM team. On 20th October I got a call from SQM Team regarding the replacement unit and I was adamant that I do not need the replacement unit and that I need a complete refund. On 21st October, I got an email from Asus Service Center for Account Details. On the same day I got a call from SQM team that my request for Refund was processed. On 25th October I received a call from ASUS' regional Team and they said that my request has been approved and that I should receive the refund by 30th October. Finally, today i.e. on 01/11/2021, I have received full refund. I have understood one thing that your case should move towards SQM and only then you can hope for a quick resolution. I hope that no one else would have to go through what I have gone through mentally. A total of 40 Days have gone down the drain.


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Congratulations!!! Now that you have got your refund, which phone have you set your eyes on?

abhichamp24
Star II
venkatrockstar7090

GOT MY REFUND JUST 30MIN BACK. AFTER 40DAYS


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Congratulations!!! Now that you have got your refund, which phone have you set your eyes on?

caditya619
Star II
Today my wifi and hotspot of asus rog phone 5 stopped working. The software version is 18.0840.2109.176.

My wifi and hotspot stopped working since Oct 31. The issue just came up randomly. My software update was weeks ago and the version is 18.0840.2109.176. I strongly feel it is not a software issue.

MaGnar
Star II
abhichamp24

Finally I have received my Refund and I am kissing Good bye to ASUS for good.


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HOW DID YOU GET?