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Wifi & Wifi-Hotspot Not Working

Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

515 REPLIES 515

Star II
@Gustav_ asus you guys need to recall these devices and send new ones else it will a legal action against Asus. As you guys have sold faulty handsets and not even have the decency to admit it. Fix this asap a normal international brand will do that as soon as it finds such issues it's a shame that asus is just ignoring all the requests from so many users and just trying to cover up a goof up on your end. Not cool

Star II
And to top it off your service centers can't solve the issue.

Hall of Fame I

Important update for all users in this thread:

I'm seeing rumors that "some users" who had their motherboards replaced by service are encountering Wi-Fi issues again.

So far we have had zero reports of this and I can't find a single post here on Zentalk claiming repeat issues.

Please do not spread any misinformation (intentionally or otherwise) regarding repeat issues, as it makes our work much harder.

If you:

  1. Have been to service for Wi-Fi issues.
  2. Have gotten your motherboard replaced at the service center.
  3. You are running into Wi-Fi issues again after getting your device back.

Then please mention my name in a new post or thread.

View post
So this basicially confirms we got the same scenario as the Mi 11 ultra where there are bad batches where the wifi will commit sudoku.
At least that means that after a replacement it shouldnt happen again. Guess TSMC had a bad workday

Rising Star I
nevermind , i just erased everything ,tired of this now.

Rising Star I
By the time they are done with my device, they probably will have had my phone for longer time than i have had.