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Wifi and hotspot problem

skyger
Star II
screenshot-20221010-074653128-281-29.jpg
screenshot-20221010-074637025-281-29.jpg
Yesterday while i was using my phone as usual it just automatically restarted and after that it just refuses to turn on wifi.
I've tried restarting but it just won't fix, even when turning on the hotspot it says error.
I did some research and found out many people got this problem
My patch version rn is 31.0180.1226.128
Such an inconvenience, will it be fixed in a future software update or do i have to send this phone to the service center
7 REPLIES 7

skyger
Star II
Some one please help me the site isn't allowing me to post this in the "ask a question" section

skyger
Star II
Please tell us some basic information before asking for help:

Model Name: ASUSI00_5DA

Firmware Version: 31.0810.1226.128

Rooted or not: not

Frequency of Occurrence: everytime

APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My wifi and hotspot are not turning on I've been having this problem since yesterday, I've done some research and saw many people got the same problem please help me fix this as soon as possible.

Can this be fixed in the next android update, if it can't i demand it gets fixed free of cost because it is a problem on the company's side.

This bug made me lose all the respect i has for asus

ExodusCODM
Rising Star II
It's a hardware issue. I'd suggest you to no longer waste time looking for help here as no software update will magically heal your device. If your device is under warranty, rush to a service centre immediately. Most probably your motherboard will be replaced.

skyger
Star II
ExodusCODM

It's a hardware issue. I'd suggest you to no longer waste time looking for help here as no software update will magically heal your device. If your device is under warranty, rush to a service centre immediately. Most probably your motherboard will be replaced.


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I see, well my warrenty has expired in June... What could be the the cost of a new motherboard