Voice cracking for opposite person while Loud speaker Call

[arunkochaneth]

Please tell us some basic information before asking for help:
Model Name: Rog 5
Firmware Version: Latest
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Phone calling
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
My Rog phone is just 2 days old and updated to the latest.
Once making a call and put loudspeaker ON for calling, the person says my voice is breaking and not at all clear. Speaking through earpiece, headphones are perfect. Even whatsapp calling etc are perfect. Only issue is while normal calling with turning on load speaker. Should I return the phone or anything can be done for this. Please help
Arun

[ARP_ASUS]

Hi arunkochaneth,
If the device is new and under replacement which is 10-15 days via Flipkart. You can check for replacement. You can try factory resetting and updating the phone to the latest firmware to check if this fixes the issue.