SIM CARD SIGNAL IS CLOSE TO NOTHING. CAN'T EVEN MAKE A PHONE CALL! HELP!!!!

[ghyzriellgalez0]

Please tell us some basic information before asking for help:
Model Name: rog 5
Firmware Version: .210
Rooted or not: not
Frequency of Occurrence: all the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Just noticed it tonight, when i tried to make a phone call and it won't connect.
The signal for both of the sim is so low, i thought it was normal, i tried to make a phone and it will not connect. So i tried inserting the 2 sim cards to the rog 3 and the signal was great!, For both sim cards and i was able to connect with my calls easily.

This sim card also cannot be contacted via phone call when inserted to rog 5.
Please help!!! With the rog 5!!!

[dheeraj_g999]

@ghyzriellgalez06
Hey dude, I faced the same issue few months back...not only me, many users faced it.
The only solution is to visit the service center and they will replace something in your phone and it will surely take 3-4 weeks of time.
Worst part, you will be facing further issues like fingerprint sensor not working properly, can't turn on WiFi, Hotspot etc. Your phone will switch off and won't turn on.
Again you have to visit the service center and they will replace motherboard. This is very frequent issue with rog phone 5.
Trust me, this is a manufacturing defect and they sold us a defect product. Just go back to Previous months in this forum and you will how many users complaining.
Just imagine, if this issue happens after the warranty period expires then for any issue we have to pay thousands of rupees.
My phone is died for 2 days now. Service center in Hyderabad is closed, they say because of covid. Not sure when it will open again. I've called Asus through phone, email no proper response.
Today, I've raised a complaint at National consumer forum. Will have to see what happens next.

[ghyzriellgalez0]

dheeraj.g999

@ghyzriellgalez06

Hey dude, I faced the same issue few months back...not only me, many users faced it.

The only solution is to visit the service center and they will replace something in your phone and it will surely take 3-4 weeks of time.

Worst part, you will be facing further issues like fingerprint sensor not working properly, can't turn on WiFi, Hotspot etc. Your phone will switch off and won't turn on.

Again you have to visit the service center and they will replace motherboard. This is very frequent issue with rog phone 5.

Trust me, this is a manufacturing defect and they sold us a defect product. Just go back to Previous months in this forum and you will how many users complaining.

Just imagine, if this issue happens after the warranty period expires then for any issue we have to pay thousands of rupees.

My phone is died for 2 days now. Service center in Hyderabad is closed, they say because of covid. Not sure when it will open again. I've called Asus through phone, email no proper response.

Today, I've raised a complaint at National consumer forum. Will have to see what happens next.

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Good for you bro. I hope it will work for you. I am just tired of this phone. This will be my last from them