ROG 5 is NOT TURNING ON. Not a big deal right? This phone and problem came altogether to everyone.

[rStar]

Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: LATEST WW. 210
Rooted or not: NOT
Frequency of Occurrence: HALF AN HOUR AGO
APP Name & APP Version (If your issue relates to the app)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Its not even charging.
Earlier speaker became dead now the whole device. ₹50k phone is showing its true color?
I chose this as non-Chinese brand phone and now i regret my decision.
Plot: While recording a game in BGMI screen became unresponsive and when i tried to turn it off and on by pressing power button phone turned off completely. Plugged in to check that charging led is Working or not. NO Its NOT.

So my question is to you mods,
If i submit my device in service center they'll first try to turn it on and check whether the speaker is working or not. If not, then another spare part order will be placed. So i reckon Its gonna take 1 month or more to fix this?

[FunBike31]

ExodusCODM

https://zentalk.asus.com/en/discussion/comment/204243#Comment_204243

Precisely. The first batch of rog 5 units were problematic.

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It was one possibility among others (identical to Xiaomi), 12 months later this single cause no longer holds water.
A few users encountered the same problem again about 3 months after the 1st motherboard change.
This problem continues to occur on Rog 5 purchased at the end of 2021, around 10 months after the launch.
The much newer ROG 5S are having the same problem, there are a fair number of cases in Asia, only satisfication, the service centers seem to be doing a better and faster job when in India.
There are other important problems, the loss of the SIM card and the fingerprint reader comes in 2nd position.
The charging problems are not negligible either, more because of the users in my opinion (bad use at night without configuration for the cut)
These Rog 5 and Rog 5 S phones are badly born, too fragile and overheating a lot
Not including the fan as on the previous series certainly didn't help. Note that this fan is incredibly efficient, lol -5° is what I get where the competition is at least -10°

[ExodusCODM]

FunBike31

https://zentalk.asus.com/en/discussion/comment/204245#Comment_204245

It was one possibility among others (identical to Xiaomi), 12 months later this single cause no longer holds water.

A few users encountered the same problem again about 3 months after the 1st motherboard change.

This problem continues to occur on Rog 5 purchased at the end of 2021, around 10 months after the launch.

The much newer ROG 5S are having the same problem, there are a fair number of cases in Asia, only satisfication, the service centers seem to be doing a better and faster job when in India.

There are other important problems, the loss of the SIM card and the fingerprint reader comes in 2nd position.

The charging problems are not negligible either, more because of the users in my opinion (bad use at night without configuration for the cut)

These Rog 5 and Rog 5 S phones are badly born, too fragile and overheating a lot

Not including the fan as on the previous series certainly didn't help. Note that this fan is incredibly efficient, lol -5° is what I get where the competition is at least -10°

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What about "dead speakers" issue? Is it a common case as well?

[FunBike31]

ExodusCODM

https://zentalk.asus.com/en/discussion/comment/204252#Comment_204252

What about "dead speakers" issue? Is it a common case as well?

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Yes, it's a recurring case but of different types, there was crackling, a robot voice, echo and poor quality, this was due to firmware and seems to have been fixed.
There was and still is the case with the silent bottom speaker, I think a connection problem but without certainty, users don't come back to say if it's fixed or how, at least I don't. haven't read.

The "No sound on both speakers" issue is fairly new and cases are on the rise, there have been a few older cases of speakers failing but different as there was no sound on startup, the speakers was dead, it doesn't seem like it now because there is sound on startup and everyone with .210 firmware is unaffected, so the cause is still unknown.

[ayeptama]

@rStar are you get extended warranty after replace mainboard ?

[rStar]

ayeptama

@rStar are you get extended warranty after replace mainboard ?

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No i didn't.
And I don't think I'll get.
Phone users can't purchase warranty. What a shame!