Rog 5 - Android 12 - Bugs/Issues

[apvrogue]

Please tell us some basic information before asking for help:
Model Name: ROG PHONE 5
Firmware Version: 31.0810.1226.67
Rooted or not: Non-Root
Frequency of Occurrence: Persistent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I received an OTA Android 12 update on my ROG PHONE 5, which I updated. Initially everything felt as if it is working fine. Its been only a day and I noticed a bug/issue with the update.

Issue 1: The phone is not detecting headphones connected to 3.5mm jack.
Solutions tried:
Tried a different headphone
Did factory reset
Tried safe boot

None of the above resolved the issue and still the phone is not detecting wired headphones via 3.5mm jack. On a side note, bluetooth headphones are working fine.

Issue 2: When sliding on the bluetooth headphones to increase/decrease volume, the volume will increase or decrease but the slider icon is not appearing in the screen showing up/down. In Android 11, it was working fine.
Solution: It was my mistake, I found the solution myself for the bluetooth volume problem, under audio in settings, there is bluetooth audio option where you have two options, absolute volume and individual volume. If you select absolute volume then everything is fine. I read some people reporting low bluetooth volume after A12 update, try this and see if it solve your problem.

Please let me know if anyone knows a solution to these problems and if you are facing the same issue after update.

As I discover more bugs, I'll update here.

Thank you

[apvrogue]

florincostescu

Guys, I'm going nuts, enrolled in beta program Android 12, since almost 2 months no critical issues.

Since 24h suddenly same problem, doesn't recognize my wired headphones. With AeroCooler attached works fine but original headphones jack is dead.

Not comfortable with sending the unit to repair center. Downgrade to 11 will make it work again?

There must be an easier way

View post

Hello @florincostescu
I tried contacting the service center via phone and explained the situation, they didn't give away much and insisted on brining the phone to service center for checkup. I also tried Asus technical support team who told to reset the phone and safe boot. Since both of them failed, they asked me to roll back to android 11.
Even I don't want to take the phone to service center though I am still covered under warranty. If you ever try roll back and it works please let me know.

[florincostescu]

apvrogue

https://zentalk.asus.com/en/discussion/comment/211158#Comment_211158

Hello @florincostescu

I tried contacting the service center via phone and explained the situation, they didn't give away much and insisted on brining the phone to service center for checkup. I also tried Asus technical support team who told to reset the phone and safe boot. Since both of them failed, they asked me to roll back to android 11.

Even I don't want to take the phone to service center though I am still covered under warranty. If you ever try roll back and it works please let me know.

View post

Hi apvrogue
Just contacted ARP_ASUS(above) and Titan_ASUS(by email) asking them to provide the downgrading file and SOP for me.
I will let you know as soon as they reply.

Have a great week, don't panic, we'll solve it without repair center involvement.

[florincostescu]

florincostescu

https://zentalk.asus.com/en/discussion/comment/211192#Comment_211192

Hi apvrogue

Just contacted ARP_ASUS(above) and Titan_ASUS(by email) asking them to provide the downgrading file and SOP for me.

I will let you know as soon as they reply.

Have a great week, don't panic, we'll solve it without repair center involvement.

View post

Hi, just downgraded Android 11, no use, the audio jack still not working.
Upgraded again to 12, no use.
Repair center is our name now...sorry

[KryTonite_Leo]

apvrogue

Please tell us some basic information before asking for help:

1. Model Name: ROG PHONE 5
2. Firmware Version: 31.0810.1226.67
3. Rooted or not: Non-Root
4. Frequency of Occurrence: Persistent
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I received an OTA Android 12 update on my ROG PHONE 5, which I updated. Initially everything felt as if it is working fine. Its been only a day and I noticed a bug/issue with the update.

Issue 1: The phone is not detecting headphones connected to 3.5mm jack.

Solutions tried:

Tried a different headphone

Did factory reset

Tried safe boot

None of the above resolved the issue and still the phone is not detecting wired headphones via 3.5mm jack. On a side note, bluetooth headphones are working fine.

Issue 2: When sliding on the bluetooth headphones to increase/decrease volume, the volume will increase or decrease but the slider icon is not appearing in the screen showing up/down. In Android 11, it was working fine.

Solution: It was my mistake, I found the solution myself for the bluetooth volume problem, under audio in settings, there is bluetooth audio option where you have two options, absolute volume and individual volume. If you select absolute volume then everything is fine. I read some people reporting low bluetooth volume after A12 update, try this and see if it solve your problem.

Please let me know if anyone knows a solution to these problems and if you are facing the same issue after update.

As I discover more bugs, I'll update here.

Thank you

Rog 5 - Android 12 - Bugs/Issues

...................

[apvrogue]

florincostescu

https://zentalk.asus.com/en/discussion/comment/211193#Comment_211193

Hi, just downgraded Android 11, no use, the audio jack still not working.

Upgraded again to 12, no use.

Repair center is our name now...sorry

View post

Thank you @florincostescu for letting me know. So I guess the 3.5mm port might have got damaged, like for some people after updates wifi issues were happening which was concluded as hardware issue by the service center and asked them to replace the motherboard.
This is really unfortunate though