cancel
Showing results for 
Search instead for 
Did you mean: 

Phone crashing when plugging earphone

fardeen747
Star I
Everytime I plug in my earphone in my ROG 5, all applications freeze. Even system UI stops responding. After 1 min the logo appears on the screen and stay like that for about 20min. At this point nothing works except for a hard reset.
If I wait it out, the phone restarts after the 20min and I get the prompt whether to start android normally or in safe mode. When I select normally, the phone starts normal and everything become good.
The issue appears again when I plug in an earphone.
One time when I hard reset it during the issue, it said that the android is corrupt.
2 REPLIES 2

Mattias_ASUS
Moderator
Moderator
Hi!
Sorry for the late answer, I would recommend checking if you have any Google app updates pending since the issue might be software-related.😊

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.