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how to refund rog phone 5 with wifi problem

Star II
Please tell us some basic information before asking for help:
Model Name: ROG Phone 5 (ZS673KS)
Firmware Version: 18.0840.2109.176
Rooted or not: not
Frequency of Occurrence: totally broken
APP Name & APP Version (If your issue relates to the app): WIFI, HOTSPOT & mobile celullar
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
hello I'm from Indonesia, I'm very disappointed with the asus service center service here, they always provide an estimated completion and change it on, my ROG phone 5 has been repaired for 14 days and they asked for another 1 week extension,
how do i get my money back and sell all my rog products? like the members at zentalk who managed to get a refund.
thank you
for moderators of this forum, if you want to know the sn / RMA number you can email me at

Rising Star II
Wah korbannya banyak ternyata 😅 gimana yg udah di ganti unit baru apa masih error?

Star I

Kenapa bro hp nya , kalo masalah wifi , di hp rog phone 5 ane speed nya sih gak nyetuh 1mbps 0,8 mbps terus padahal internet rumah 50mbps , ada cara nya benerin, router nya bandwidth di setting 20m jangan auto ,speed kembali normal , bug disitu walau factory reset sama aja bug

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sama nih, wifi nya sih bisa nyala tapi kalo langsung dari router gak pernah tembus 1mbps. tapi kalo pake hotspot laptop (dengan inet yg sama) bisa tembus ke speed aslinya. memang asus selucu itu kalo buat bug 😅

Rising Star II
Gua baru kemaren bawa ke rumah sakit nih hp nya wkwk korban nya udah banyak ternyata 😅

Star I
I don't know if this is a solution for this particular problem... But I noticed my router gave my old phone (Rog 2) and my new phone (Rog 5s) the same IP... It messed a bit with my WIFI connection on phone very badly... Dynamic or static Mac made no difference
Now that I gave it a static IP, my WIFI issues has gone away
Just wanted to share this in case anyone else run into the same issue, or it could be an idea as an attempt to solve this issue?