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Widevine L1 downgraded automatically

prasanthsai7386
Star II
Please tell us some basic information before asking for help:
Model Name:Asus Rog3
Firmware Version:17.0823.2008.70
Rooted or not:not rooted
Frequency of Occurrence:from today morning
APP Name & APP Version (If your issue relates to the app): Netflix and amazon prime
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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screenshot-20200925-135851022.jpg
@Anders_ASUS
23 REPLIES 23

Anders_ASUS
Hall of Fame III
prasanthsai7386

Mine suddenly degraded to L3 in tha morning

I don't know why but amazon prime too degraded to sd quality

I didn't root or unlocked my device


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reuben4k

I am also experiencing the same issue. Would a factory reset fix the issue?


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miguelaguinalde

Hi. I also have this problem. Im not sure when it started. I tried factory reset but it did not work. Still SD quality for netflix.


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Sorry about the late reply. If you haven't done anything to your device that caused this, more than a simple restart, then you're welcome to contact our support. They will help you to write a new widevine key to your device.

ZuuGAKz
Rising Star I
I have same issue
screenshot-20201008-144338861.png
screenshot-20201008-144757425.png

prasanthsai7386
Star II
What support @Anders_ASUS

prasanthsai7386
Star II
I emailed them and they've sent a reply which i tagged below
screenshot-20201012-123837171.jpg