Widevine L1 downgraded automatically

[prasanthsai7386]

Please tell us some basic information before asking for help:
Model Name:Asus Rog3
Firmware Version:17.0823.2008.70
Rooted or not:not rooted
Frequency of Occurrence:from today morning
APP Name & APP Version (If your issue relates to the app): Netflix and amazon prime
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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@Anders_ASUS

[Anders_ASUS]

prasanthsai7386

Mine suddenly degraded to L3 in tha morning

I don't know why but amazon prime too degraded to sd quality

I didn't root or unlocked my device

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reuben4k

I am also experiencing the same issue. Would a factory reset fix the issue?

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miguelaguinalde

Hi. I also have this problem. Im not sure when it started. I tried factory reset but it did not work. Still SD quality for netflix.

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Sorry about the late reply. If you haven't done anything to your device that caused this, more than a simple restart, then you're welcome to contact our support. They will help you to write a new widevine key to your device.

[ZuuGAKz]

I have same issue

[prasanthsai7386]

What support @Anders_ASUS

[Saifuddin]

prasanthsai7386

What support @Anders_ASUS

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Email them here,
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-in

[prasanthsai7386]

I emailed them and they've sent a reply which i tagged below