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Weird Issues after update '.158'

illixir
Star III
Please tell us some basic information before asking for help:
Model Name: ROG 3
Firmware Version: Not Showing in settings
Rooted or not: No
Frequency of Occurrence: 24*7
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone was working perfectly fine up until the update ending with '.158' was installed. There are 2 major issue I have noticed and they're both pretty weird.

1. The side mounted USB port allows for the headphone to be connected and works perfectly when a headphone is connected but as soon as I connect the charging cable to it, it starts charging for a mili second and immediately stops charging. It gives the idea as if the port or the charger is busted.
However, the charger works perfectly in the bottom port and charges the phone.

2. Snapchat and Instagram have stopped recording videos in-app. Whenever I try to record a video through any of them, the app just clicks a picture instead. Also video calls on both app results in the person I am calling not being able to see my face.
However the problem seems to be only in these 2 apps since video calls work in Whatsapp, Telegram, etc. I am using latest updated versions of both apps.

Hopefully it's just a bug and can be resolved via an update but I'd appreciate any thoughts given as to why is this happening.
23 REPLIES 23

illixir
Star III
simo97.codega

Everyone ALWAYS suggest factory reset, but then you lose all data and the issue NEVER get fixed LOL.

And I literally didn't understand anything of your issue, especially in the last post 🤔


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I don't know what's there to not understand given I legit explained it atleast twice in the original post and the comments but I'll try a third time.
The side mounted port acknowledges when a headphone is connected to it.
It acknowledges and charges the phone when a charging cable from any other company is connected to it with a charging adapter of any other company.
It acknowledges and charges the phone when the charging cable is from a different company but the adapter used is mine (ASUS 30W adapter provided in box of ROG 3).
It acknowledges and charges the phone when the charging adapter is from a different company (used 3 different adapters worth 25W, 30W and 65W) but the cable used is mine (ASUS charging cable provided in box of ROG 3).
However,
The side mounted port does not acknowledge and does not charge the phone when both cable and adapter used are mine (ASUS charging cable and 30W adapter provided in box of ROG 3).
The bottom port works just fine and acknowledges both headphones and chargers and charges the phone perfectly fine.
I hope this explains what the issue is. ✌️

MrBlackCrush
Rising Star II
Nobody has this issue so is not .158 patch fault

illixir
Star III
simo97.codega

Nobody has this issue so is not .158 patch fault


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I am pretty sure I already understood that. Thank you.

Pervage
Rising Star II
@illixir Please use the downgrade package to downgrade your system to Android 10 and then see if the issues are there.
If not then upgrade the device to Android 11(Firmware Version- .138) and then see if the issues persists or not.
If not then try to upgrade the device to .158 firmware.
If any of the stages you found issue is there then it might be some hardware issue. You might need to take phone to service centre to get it checked.