Serious black crush issue and automatically switching off of the phone
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08-21-2020 03:37 AM
This is pathetic....this is not for what i paid 50000 rupees....there's been a serious black crush issue while playing videos and also my phone switches off automatically....tell me it will be dealt with or i will have to replace my phone
1 REPLY 1
![ARP_ASUS ARP_ASUS](https://zentalk.asus.com/legacyfs/online/avatars/userpics/361/pYZCFAG69C0JC.jpg)
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08-24-2020 11:57 AM
Hi @shubhamsnehilrocks,
We are currently looking into it.
For the time being make sure your phone is on the latest firmware version:
https://zentalk.asus.com/en/discussion/34032/200817-rog-phone-3-zs661ks-in-17-0823-2007-47#latest
For Auto power off, can you tell me under what scenario it happens?
The video attached isn't visible once downloaded.
We are currently looking into it.
For the time being make sure your phone is on the latest firmware version:
https://zentalk.asus.com/en/discussion/34032/200817-rog-phone-3-zs661ks-in-17-0823-2007-47#latest
For Auto power off, can you tell me under what scenario it happens?
The video attached isn't visible once downloaded.
![](/skins/images/0AC844F3E023248AF4893724047A2057/responsive_peak/images/icon_anonymous_message.png)