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Rog phone 3 new update and faulty back case

Star II
Please tell us some basic information before asking for help:
Model Name: Rog Phone_3
Firmware Version: 17.0823.2007.58
Rooted or not: Not Rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I bought Rog phone 3 a few days ago from flipkart. I received a case in box which is covering the air vent on the back. Because of that, the phone over heats while using along with the case.

As soon as I received the mobile, I received .58 update. So why is this new update taking this much of time?

Star II
@MV I reached flipkart and they told me that this reason is not eligible for return. I don't know what to do.

Star II
@John p Yeah I know. I saw all the unboxing videos and customer review images. It seems like only few people like me got this case. Don't know why. I am not able to return this. They are not accepting

Star II

Hi siddhu.massachusets,

Please check your PM and share details.

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I have replied to your message in PM with the details you asked for. Please have a look. @ARP_ASUS