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ROG Cetra RGB ISSUE

constubb1412
Star I
Please tell us some basic information before asking for help:
Model Name: ROG Cetra RGB
Firmware Version: Latest Version
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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The whole light system does not respond no light on Earbud and LED panel mode.
(1. still show on armory crate, but it doesn't respond)
(2. try aura creator, but show error message)
The led panel mode is flashy when plug about 1 sec then gone.
Also control panel is really hot or it's hot from start when I bought IDK.
1-png.png
2-png.png

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