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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

DID ANYONE GET REFUND FOR PHONE FROM FLIPKART

gayakipiyush
Star I
Yes I am also facing the brightness slider issue a lot

santhosh_h_v
Star III
chandu.rockzz363

DID ANYONE GET REFUND FOR PHONE FROM FLIPKART


View post
Yes I did get a refund .. Yo should have atleast applied for refund/replacement within 7 days of buying this phone.

santhosh_h_v
Star III
Guys,

Those who are saying, this is a common issue with high refresh screens, they are definitely lying .. I bought Note 20 ultra .. @ 120Hz, I dont see any color crush..

dhevarsh
Star III
I have a weird form of black crush. It's as if the screen becomes an LCD display after reaching 50% brightness. All the pixels, even the ones that are supposed to be black, turn into a dark blue colour reminiscent of LCD's. But below 50%, it turns black, and is so forced that you can immediately notice the crush.
I've done the black crush test and got a score of 25 at 0% and 9 at 100%, yet no matter what I do I can't get less than 9. I even tried that screen balance app and it still didn't work. Then I noticed that even the 0 box turned into a dark blue(same as the background) when I had it at 100%.
I don't know if this is better or worse than other peoples' results. All I want to know is this:
Should I replace the unit? If no, then once the update comes and if my black crush is not fixed, will it be covered under warranty, allowing me to go to a service center and get it fixed/replaced under that scheme? Since if even an update doesnt fix an issue with the phone that was present when it was delivered, does that not count as a manufacturing defect?