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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
picsart-08-13-04-44-38.jpg
img-20200813-wa0012.jpg


993 REPLIES 993

WROGUN
Star I
screenshot-20200903-152549624.jpg
Even after updating the mobile..i am facing the same black crush issues...i thought after updating it will be solved but there is no change... really very disappointed

kentrix7777
Star II
Pradee

The black crush effect is still persist even after updating .58 version. Especially while watching youtube videos..


View post
Same here. I mean even in the "Black bezels" of the video itself...

Nadzi
Rising Star I
I don't want to predict anything bad, but these are exactly the problems that in most cases will not be solved even by updating. The fact that the administrators write that they will focus on this and will solve it means for our customers: WE DON'T KNOW WHAT STYM IS AND HOW TO SOLVE IT.

2 months ago the phone is available and they are still not able to give a reasonable explanation or a reasonable update. When they release the update in 4 months with minor changes when the phone is half a year old it is poor.

Nadzi
Rising Star I

I see a black fail on my device when I run Netflix

wickedsuny
Star I
Cpz

Please tell us some basic information before asking for help:

  1. Model Name:ROG
  2. Firmware Version:
  3. Rooted or not:not
  4. Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
  5. APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.

In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍

I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg

img-20200813-wa0011.jpg

picsart-08-13-04-46-11.jpg

picsart-08-13-04-44-38.jpg

img-20200813-wa0012.jpg


ROG 3 suffers from heavy black crush issue
Model rog 3 phone
Firmware version 17.0823.2007.58
Not rooted
Is it a hardware problem
It happen in all apps in youtube mostly on hdr videos
Cpz

Please tell us some basic information before asking for help:

  1. Model Name:ROG
  2. Firmware Version:
  3. Rooted or not:not
  4. Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
  5. APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.

In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍

I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg

img-20200813-wa0011.jpg

picsart-08-13-04-46-11.jpg

picsart-08-13-04-44-38.jpg

img-20200813-wa0012.jpg


ROG 3 suffers from heavy black crush issue