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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
picsart-08-13-04-44-38.jpg
img-20200813-wa0012.jpg


993 REPLIES 993

jairoconcepcion
Star III
vishal111993jain

screenshot-20200825-174149188.jpg

screenshot-20200825-174132971.jpg

screenshot-20200825-174103839.jpg

Heavy black crush issue.... Please suggest if I should visit service center or will this be fixed OTA update. Disappointed with display.. See screen shot attached.


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Prueba a reproducir ese video en cualquier otro teléfono...

vishal111993jai
Star II
Varin

Issue is fixable i used a software did some settings and it's working it's just software issue. Application name is screen balance


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Please share the settings

sanjaylohare99
Star II
Cpz

Please tell us some basic information before asking for help:

  1. Model Name:ROG
  2. Firmware Version:
  3. Rooted or not:not
  4. Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
  5. APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.

In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍

I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg

img-20200813-wa0011.jpg

picsart-08-13-04-46-11.jpg

picsart-08-13-04-44-38.jpg

img-20200813-wa0012.jpg


ROG 3 suffers from heavy black crush issue
I also have same black crush problem and battery drain issue along with along with heating issue,asus should look into it and provide updates regarding these issues,it will very grateful.

jairoconcepcion
Star III
vishal111993jain

https://zentalk.asus.com/en/discussion/comment/105865#Comment_105865

Please share the settings


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Si por favor... Comparte la aplicación y la configuración por favor

sevillaken
Star II
Mine is suffering as well from Black crush issue. I am global version WW-.47 updated to latest.