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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
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img-20200813-wa0012.jpg


993 REPLIES 993

Saifuddin
Zen Master III


Between 1:32 to 1:36 there is colour shift from grey to black in this video which is not happening and staying grey only on rog 3 even after .98. Update
Compare with another amoled and you will know the major difference
If you notice the bad colour when comparing then comment in this thread

Thunder_Demon
Star III
By the way I know a couple of guys who got Lg g8x (phone has a 60hz OLED) during sales that had tint and black crush issue too this makes me wonder if this is only present in high refresh rate display or newer phones
screenshot-20201028-102636640.jpg
Lg g8x
The newly released oneplus 8t has a lot of display related complains too 😞

Dr__SushP
Rising Star II
New update yet no fix for the major issues. Thank you ASUS ...

Danishblunt
Hall of Fame I
aguo1882

https://zentalk.asus.com/en/discussion/comment/127429#Comment_127429

Sure, other flagships have kinks, but the screen is the most important thing for a phone, you see it and touch it all the time. Yes, I've heard of the Samsung camera breaking, happened to a friend, not me thankfully. Battery drain, I'm ok with, I charge my phone everyday so not too fussed.

I've been experiencing the black crush issue and this weird auto-rotate not working. These are pretty big in my books. Especially the black crush issue, this should have been picked up during QA, I noticed it within 5 minutes of using the phone, doesn't anyone at ASUS test the phone before its released? Wasn't the prototype used to watch a few videos just as a test? I've had Pixels, Sony Xperias and Galaxy phones, never experience black crush issues or anything I classify as "major".


View post
dissagree massively with the battery thing, depending on person you'd have to charge your phone 2 or 3 times a day. That's not feasable and pretty damaging to the battery over time.
Pixel 2XL has black crush issues for a long time (still not fixed 2020 lmao), Samsung S9 had it for roughly 4 months and Oneplus 8 pro currently has it too. So nothing new here buddy.

reuben4k
Star III
Could anyone please provide a download link to the new 98. Firmware update please?