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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

rutikvichale
Star II
Black crush does exist in low brightness condition

Sincerity
Star III
Dr. SushP

All those users still suffering from black crush after the .99 update... Please specify in which app and at what brightness are you facing the issue ? Also please mention the refresh rate ...


View post
144 Hz, 50-100% Brightness, Netflix. With 60 hz things get a bit better, but not to an acceptable level.

The .99 update didn't state anything about having fixed the black crush issue.

rvicky_57
Star II
I too facing same issue heavy black crush on my rog 3

Dr__SushP
Rising Star II
So all the issues are surrounding netflix. Frankly I too had the issue but now even in low to max brightness I dont notice any such crush in YouTube or mx player anymore. Everyone instead of just saying i am having the issue please mention the conditions under which you are facing it. Would also help the team to understand.

Saifuddin
Zen Master III
Dr. SushP

So all the issues are surrounding netflix. Frankly I too had the issue but now even in low to max brightness I dont notice any such crush in YouTube or mx player anymore. Everyone instead of just saying i am having the issue please mention the conditions under which you are facing it. Would also help the team to understand.


View post
In every single app i used , so not mentioning any particular app
Yes, i am having issues of having grey colour instead of blacks with brightness more than 50 and having black crush with brightness less than 50
As black is the most important color and have most important part in viewing any media , satisfaction is not there as i have to watch media on my old s7 edge and not in my rog 3