ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Dr__SushP]

Same issue here. Display calibration, colour accuracy, black contrast are all messed up. This is a 50000 rs device and such issues are really not acceptable. Don't know if Asus is concerned about customer satisfaction like OnePlus and their active community but i really regret becoming a member of Asus. This was my first time and i really regret. No proper response from Asus either. Probably they have started development of rog 4 rather than worrying about rog 3 anymore.

[Danishblunt]

wojtekmarchewka

https://zentalk.asus.com/en/discussion/comment/119914#Comment_119914

Unfortunately, nothing has been fixed in the latest update. I think that all the updates since 17.0822.2005.11 It worsened the picture and now it's even more impossible to watch. Black problems only apply to Netflix and lower brightness and watching in full darkness. During the day and in any brightness, the picture is great. See also how red becomes gray at 0% brightness

Therefore, as you can, leave your smartphone on the software 17.0822.2005.11 and do not update for now

View post

Can you stop recommending people to use an outdated version?
Update to .78, Go into developer settings, disable HW overlay, Boom your black levels are the same as on .11 update and you have newest fixes and updates.
To be clear, Asus isn't entirely sure what is causing black crush hence they do some experimental fixes like using a weird transparent overlay and red tint.

[Dr__SushP]

But enabling Disable HW Overlay in developer Option is draining the battery much faster. There is a constant GPU activity over 20%.

[Saifuddin]

Disable HWOverlay isn't working for me ☹️

[wojtekmarchewka]

nightmaster552

https://zentalk.asus.com/en/discussion/comment/119969#Comment_119969

Can you stop recommending people to use an outdated version?

Update to .78, Go into developer settings, disable HW overlay, Boom your black levels are the same as on .11 update and you have newest fixes and updates.

To be clear, Asus isn't entirely sure what is causing black crush hence they do some experimental fixes like using a weird transparent overlay and red tint.

View post

I respect your opinion
Unfortunately, I will still insist on mine.
So far, hardly anyone has seen about enabling disable HW overlay. I agree it improves YouTube and it's nice, but Netflix still looks bad. Plus, I NEVER had to enable this option even on the ROG 2, and black is great everywhere. It is also not known how it works on a battery (of course it will test)