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Rog 3 Internal Screen damage stopped working phone stopped while playing game

drishtantmahaja
Star II

Model Name: Asus Rog Phone 3
Firmware Version: Android 10
Rooted or not: No
Frequency of Occurrence: Immediate
It happened on 10th April 2021 when I was playing a game and while playing the game the phone went black and I could see only blue and green pixels rest everything else was working. My Phone is Asus Rog Phone 3. While this happened to me I went to F1 Info solutions Jammu. When I went to the service center they said that it is due to pressure applied and there's an internal damage which I don't know how it can happen while playing a game or putting the phone in my pocket. I used my hard earned money to buy a phone worth ₹50000 and I had to pay ₹10000 in advance to get it repaired while the total bill will be around ₹15000. I don't know why are you making products which can stop working through small pressure applied or putting them in the pocket. I've seen so many more complaints like this on the asuszentalk community. I am attaching the pics of my phone after it stopped working and also of the transaction I made at F1 solutions
7 REPLIES 7

drishtantmahaja
Star II

Christine_ASUS
Community Legend II
Hi drishtantmahajan4059
Thank you for your asking. First of all, please avoid any overlapping thread or message, which may disturb the mods and the users to solve the issue. I already deleted 2 of your other threads.
Second, I edited your passage and deleted the picture, moving all the personal information to our inbox. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous. 
Third, please check your inbox and help me to confirm other information for further assistance. The pictures you provided are too blurry, please provide me clearer pictures for checking as well.

drishtantmahaja
Star II
Thank you @Christine_ASUS I'll keep all your points in mind from now