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Refurbished Device Received in Flipkart Republic Day Sale

Star III
Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3 (ZS661KS)
Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2012.131
Rooted or not: NOT
Frequency of Occurrence: N/A
APP Name & APP Version (If your issue relates to the app): N/A
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Hi Asus Team,
I had purchased my phone in the recent Flipkart Republic Day Sale (received on Jan 20' 2021) - Import Month & Year - Sep' 20. Upon unboxing (Yes, I do have an unboxing video), I noticed that the box casing from inside was Torn (screenshot attached).
Moving on, I started checking the device physically as well as internally (as a regular customer would do). I noticed that the camera bump had visible scratches and a tiny piece chipped off (attached screenshot for reference). This was now a cause of concern. As usual, I tried raising this to the Flipkart team and they outrightedly ignored and asked me to reach out to Asus for Warranty repairs 😞 (Did not expect this at all!).
After a week or two of struggling, and as a Promoter of Asus Brand (I also use Asus 6Z and I wanted to upgrade to a Flagship experience and hence ROG Phone 3), I am reaching out (with last hopes) and raising this to seek your guidance in getting a proper replacement as I have received a refurbished device and I AM REALLY HOPING your team can help this replaced. Additionally, there are issue with the display where the screen renders colors differently in the upper half and slightly darker in the lower half (have checked with Grays in general). Happy to share any further information in getting this process expedited. Seeking your urgent assistance.
Requesting the moderators to help escalate this on high priority and get visibility for this. @ARP_ASUS @Gustav_ASUS

Star III
Please find attached

Hall of Fame I
sorry mate but you need to get ghis sorted through flipkart, asus does not cover for physical damages.
Also looking at your box it also seems you might have a tencent phone which do not have warranty at all.

Star III
the lines you see on the screenshots are normal for ROG 3 units, the lower the brightness, the more you will notice is. This is the black crush issue and this happens to Tencent/Global released phones, even if you receive a replacement, I'm pretty sure you will see the same thing. We are a group of 5, all of us have ROG 3 units, all have the same issue.

Zen Master I
After noticing all those that you have mentioned, you should have immediately called Flipkart team and tell them and ask for a replacement device. Mail the unboxing video and if still under replacement date do it asap