problem network sim card 1&2 after update 17.0823.2008.78

[robustagundam]

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version:17.0823.2008.78
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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after 1 update 17.0823.2008.78 my phone always lost signal especialy simcard2 not detect the card
and i switch simcard 2 to simcard 1 and simcard that i put in simcard2 tray not geting signal
and there is notification telephony service that sim 2 not allowed
please fix this problem asap I have to work using both network

[mmadarana]

Menghadapi masalah yang sama
Region : indonesia
Ini masalah software atau memang cacar produk ya ?
Ada yg bisa menenangkan gelisah ini?

[mmadarana]

edwin.wahyudi.07

https://zentalk.asus.com/en/discussion/comment/120403#Comment_120403

Not solved yet. Just send my log and screen record to Andres (moderator here)

Will update again if the issue can be fixed

View post

Please share if anyone already can fix this issue
Help

[robustagundam]

mmadarana

Menghadapi masalah yang sama

Region : indonesia

Ini masalah software atau memang cacar produk ya ?

Ada yg bisa menenangkan gelisah ini?

View post

software i thing
cek both of your imei because mine already registered and still
"sim2 not allowed"

[edwin_wahyudi_0]

Today i just have RMA process to erafone.
On this new device, the issue still persist. I think we need to rely on ASUS dev to fix this issue
@Anders_ASUS any new update on this?

[XKOMODOTCOM]

Just try this solution: https://xkomo.com/solusi-sim-2-tidak-terbaca-di-asus-rog-phone-3-zs661ks/
I use ROG Phone 3 and with same firmware version, after follow that instruction.
My device running normally 😁