Phone power off instantly when hi pitch sound plays

[egypthaschanged]

I have had my ROG 3 for 3 months now, and this happend like 5 times, whenever a playing sound like a high pitched notification the phone instantly power off. i restart it and everything is ok, except that sound, it will power off instantly if i played it again !!!! anyone has this problem, and is it a hard or software problem . More important how can i solve it ??

[Gustav_ASUS]

Is it high pitch sounds in general that triggers this or a specific notification? I've never heard of anything like this happening to other users before.

[egypthaschanged]

Gustav_ASUS

Is it high pitch sounds in general that triggers this or a specific notification? I've never heard of anything like this happening to other users before.

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it happend in a notification, in a ring tone, and in a video, and its repeatable with those specific sounds.

[egypthaschanged]

No answer what so ever !!!!

[Gustav_ASUS]

@egypthaschanged Sorry for the radio silence!
Would you be willing to help me out with a device log for this issue? I'll send you instructions via PM. 🙂