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My Laptop younger then 12 month but I am worried about 45 pounds courier fee.

tekremm
Star I
Please tell us some basic information before asking for help:
Hi, My laptop is quite new but I couldn't find the receipt. #asus didn't say anything about this issue. They said that they wil take my laptop and they will look. If there is an user fault they will want £45.00 just for courier fee. Additionally they will request repair fee. So it is too expensive and I am worried they will say user error event it is not. I don't know how dead pixel can be user error.

Model Name: Tuf Gaming F15
Firmware Version: intel core i5 10300
Rooted or not: windows 11
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've alread
1f024948-7b28-4e1e-90df-5c1cb3244c8d.jpg
225af1e1-0508-48d6-802f-dc0ea6eff6b7.jpg
y done, screenshot, etc.
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2 REPLIES 2

Danishblunt
Hall of Fame I
first of all wrong forum.
then its not dead pixel, thats "clouding" and is usually caused by some sort of impact on the monitor.

Mattias_ASUS
Moderator
Moderator
As mentioned above, wrong forum.
Closing the thread.