I installed FOTA update today, but now my phone is not booting up.

[yogendrappathak]

Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version:
Rooted or not: Not
Frequency of Occurrence: 1st occurrence
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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During installation of FOTA updates, my phone went into reboot mode and its already more than 3 hours, but it has still not started. Attaching screenshot.
I have tried to enter recovery mode, but after releasing power button on android screen, it doesn't get into recovery mode and again the same screen as attached in screenshot appears.
Any help here would be appreciated.

[ARP_ASUS]

Hi @yogendrappathak,
Awaiting your details in PM.
You can try below if your phone is stuck in loop.
Press Power + Volume Down (force restart)
Keep repeating till your device reboots or takes you to the recovery screen
Your device may also boot in normal mode and may popup as update failed 

[CH_ASUS]

seong19931

I got 2 units, one of the unit facing same problem, after force restart can't receive the ota update anymore

This is the first rog and will be last rog for me

View post

Hi

If you are stuck in a boot loop, please press Power+VolDown for 8seconds to force a restart.
Force it to restart at least 6 times if it fails. It should fall back to recovery partition after that.

Can you also pass me your SN/IMEI for the affected device, it may help us study the issue if related to anything in upstream process.

Thank you