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How to fix crash issue (autoshutdown) when recieving calls from messenger apps?

ZT-cc613b6f
Star I
Please tell us some basic information before asking for help:
Model Name: ROG 3
Firmware Version: .70
Rooted or not: Not
Frequency of Occurrence: twice since purchased (last month)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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