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SimPro Dock not reconized on my ASUS ROG Scar17

saxkrys
Star I
System: Windows 10 64 bits 20H2 v19042.928
Battery or AC: On AC
Model: SCAR17-G732LXS-HG059T and SimPro Dock
Frequency of occurrence: Every 5 minutes
Reset OS:
Screenshot or video: 3 screenshots
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Detailed description:
For 3 weeks, the SimPro Dock has been causing errors with my Laptop G732LXS. A USB device keeps connecting and then disconnecting every 5 minutes. On top of that the SimPro Dock no longer works, it's quite annoying since I was using it to connect a 3rd screen. I looked for solutions on the Internet but I did not find anything convincing.
1 REPLY 1

Blake_ASUS
Community Legend II
Hi there,
Can we do some cross check?
Do you have another laptop or another dock?
Does it work if you connect only 1 monitor to the dock?
does it work when you connect other devices?
How did you connect the monitor? By HDMI port? DisplayPort?
Thank you.