Last edited by Selena_ASUS on 2019/1/7 14:57
Hi zainab.fadil.bfz
Please kindly provide me your phone’s model and firmware version
Where did you save your photos? SD card or gallery?
Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163)
In order for us to help you with your situation, please kindly provide your information in English if possible.
Thank you!