BLUETOOTH NOT WORKING

[earljohn321123]

Model: ZE553KL(Zoom)
RAM: 4GB
Firmware/App Version: 2555971_544d0006_0A
Location:
Frequency of Occurrence:
Rooted: No
App Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201908/01/195012xzgdscadxj6sj8ls.jpg
Description: CANNOT RENAME BLUETOOTH DEVICE NAME CANNOT PAIR OR CONNECT TO BLUETOOTH HEADSET TRIED NOT TO OPTIMIZE BATTERY ON BLUEOOTH APPS TRIED TO CLEAR DATA, CLEAR CACHE AND STOP PROCESS TRIED CLEAR CACHE PARTITION (RECOVERY MODE) AND STILL CANNOT CONNECT OR COMMUNICATE ON BLUETOOTH HEADSET

CANNOT RENAME BLUETOOTH DEVICE NAME CANNOT PAIR OR CONNECT TO BLUETOOTH HEADSET TRIED NOT TO OPTIMIZE BATTERY ON BLUEOOTH APPS TRIED TO CLEAR DATA, CLEAR CACHE AND STOP PROCESS TRIED CLEAR CACHE PARTITION (RECOVERY MODE) AND STILL CANNOT CONNECT OR COMMUNICATE ON BLUETOOTH HEADSET

[ServiceH_ASUS]

Hi earljohn321123 Sorry for our late reply. What's your phone’s firmware version (Settings > About phone> Build number) (1.)Please kindly try to turn off Bluetooth scanning (settings> location > menu > scanning> turn off Bluetooth scanning) Have a try. (2.) Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163) ----------------------- Please tell me what Bluetooth device and the model of the device you are using