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TUF GAMING X570-PLUS BIOS 5013 problems

eugene_bob
Star II

Has anyone had problems with RAM after loading BIOS-5013 on TF GAMING X570-PLUS?
After updating the BIOS, some Adobe programs have problems: free programs run, programs crash. This happens with Photoshop, Illustrator and InDesign.

Everiting was fine wIth BIOS-5003.

I am attaching some errors.

Level Date and time Source Event code Task category
Error 05/06/2024 20:28:16 Application Error 1000 Application failure events "Failing application name: CEPHtmlEngine.exe, version: 11.5.3.132, timestamp: 0x62fb47ef
Faulting module name: libcef.dll, version: 88.39.4.0, timestamp: 0x60270a51
Exception code: 0xc0000005
Error offset: 0x000000000315b730
Fault process ID: 0x0x7DFC
Faulting application startup time: 0x0x1DA9FD3F701320C
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe
Failed module path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\libcef.dll
Report ID: 38bab662-9501-4f48-a64e-15395dddd14e
Full name of the failing package:
Application code associated with the failing package: "

Error 05/06/2024 19:34:30 Application Error 1000 Application Failure Events "Failing Application Name: InDesign.exe, Version: 19.0.0.151, Timestamp: 0x65188594
Faulting module name: Database.dll, version: 19.0.0.151, timestamp: 0x651884ff
Exception code: 0xc0000005
Error offset: 0x000000000004bd8f
Faulting process ID: 0x0x80B8
Faulty application startup time: 0x0x1DA9F876167BF33
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe
Failed module path: C:\Program Files\Adobe\Adobe InDesign 2024\Database.dll
Report ID: 4e40cec4-e0ff-4a6f-b5d3-10b2f97fc3f3

6 REPLIES 6

Jiaszzz_ASUS
Moderator
Moderator

Hello, @eugene_bob 

May I inquire if you have adjusted memory overclocking or any other manual overclocking settings in the BIOS?
Have you attempted booting up with default BIOS settings after clearing CMOS?
What is the part number of the installed memory, and is it listed in the TUF GAMING X570-PLUS QVL?
We suggest installing a single RAM module in the DIMM_A2 slot, booting up with default BIOS settings, and ensuring there are no issues before gradually adding modules one by one.


If you find that the system operates more stably with the 5003 version of BIOS, you may consider rolling back to version 5003.

Thank you.

BTW i use only profile for RAM that is in BIOS - 3200 with 16 18 18 32.

eugene_bob
Star II

Hello, Jiaszzz_ASUS

Thanks for your advices!
I rolled back the BIOS to 5003. I also ordered an additional 2x16 of the same RAM. I will have 64 GB. I work with large files and think it would be better to have more RAM. I'm using HyperX FURY Black DDR4 3200 MHz. It will be 64 GB (4x16 GB). It's not that fast, but I hope it's enough for my work.
Tomorrow is a working day, I will receive my order and see how it works.
By the way, I am using AMD Ryzen 9 5900X and ASUS ROG STRIX RTX 2060 SUPER ADVANCED GAMING. And it seems to me that the problem may be with the video driver.
I always use the latest video driver. and yesterday I also updated it to the Studio driver instead of the Game driver.

Zethraxxur
Star I

I have exactly these issues! My computer crashes while I'm gaming or after I close a game and crash dumps always point to a memory fault! I have re-seated all my RAM, re-installed windows and run Memtest86, all of which did not help and Memtest86 found 0 issues with my RAM! All my issues cropped up after I installed BIOS 5013 and my PC has been crashing almost on a daily basis! I also have an AMD Ryzen 9 5900x with Crucial Ballistix Black DDR4 3600MHz  4x8GB (BL2K8G36C16U4B).