[Lyra][Trouble shooting] Why can’t Lyra complete pairing via pairing button?Please follow below steps for troubleshooting:Pairing feature only works with the primary Lyra device. Please make sure you pair the second Lyra device with the primary Lyra....
[Lyra][Trouble shooting] What can I do if 2nd or other Lyra devices lost its connection with primary Lyra?Please follow the below steps for troubleshooting:1. Move 2nd or other Lyra devices closer to primary Lyra and check whether the LED light turns...
[Lyra][Trouble shooting] What can I do if primary Lyra disconnected with modem?Please wire connect the modem to PC/NB and check if internet access is available.Reset 1st Lyra to the default status and setup Lyra again. *Lyra App only supports DH...
[Lyra][Trouble shooting] What can I do when the speed of Lyra drops? When you find the speed of Lyra obviously drops or connection issue , please follow the below steps for troubleshooting: 1. Check the network map topology on your app to find w...
[Lyra][Trouble shooting] Why can’t I find any Lyra device during QIS (Quick Internet Setup)?1. Please confirm whether LED on the top of Lyra shows the solid white light.2. Please make sure you already enable the Bluetooth of your mobile and search th...
[Lyra][Advanced] Does Lyra support customized Dynamic DNS?Yes, Lyra supports ASUS DDNS, DyDNS, selfHOST, Zoneedit, DNS-O-Matic, No-IP, Tunnel Broker, and oray.
[Lyra][Advanced] Does Lyra support VPN connection?Category[Advanced] Does Lyra support IPv6 connection?[Advanced] Does Lyra support VPN connection?[Advanced] Does Lyra support self-formed VPN server for remote connection?[Advanced] Does Lyra support ...
[All-in-One PC] How to Find/Pair the Receiver for a Wireless Keyboard and MouseTo ensure that your wireless keyboard or mouse functions properly, please follow these steps: Check the Power:Ensure that the batteries used in the wireless keyboard or mo...
How does DoS protection work?A “denial-of-server” attack is an explicit attempt to deny legitimate users from using a service or computer resource.DoS/DDoS attempts to reach below three goals to make victim/system/server fail to provide service.1. Ma...
ZenWatch App - How to pair with another device? Note: You can pair multiple Watches to one phone or tablet. However, you can only pair your watch with one phone or tablet at a time. 1. The ZenWatch can be paired with another device on...
[Troubleshooting] Firmware upgrade failedPlease follow the steps below to operate Rescue Mode to fix this problem :(1) Download and install utilityGo to the ASUS Global Website and type in the model name, then click on the model name.1. Click [Suppor...
[Troubleshooting] Why am I unable to access my ASUS router’s settings page? 1. Please refer to the following two FAQs[Wireless Router] How to enter the router setting page (ASUSWRT)[Wireless Router] How to enter the router setting page(Blue GUI) 2. ...
[Trouble shooting] Cannot use 3G/4G adapter1. Please go to “3G/4G USB Adapter Support List” to see if router support user’s 3G/4G USB Adapter3G/4G USB Adapter Support List：https://www.asus.com/event/networks_3G4G_support/2. Please make sure router ha...
[Troubleshooting] USB hard drive cannot be detected on ASUS Router1. Please check if the USB hard drive format and partition size are supported. Plug-n-Share Disk Support List：ASUS Router Plug-n-Share Disks Compatibility List 2. Please make sure...
[Wireless] Troubleshooting - My USB printer won't connect1. Please go to compatibility list for printer server on Global website and check if router supports user's printer modelPrinter Support List：https://www.asus.com/event/network/Printer_Server/ ...
[Troubleshooting] Abnormal WAN LED on ASUS routerWhen you use a wireless router to connect to the Internet, you find that Abnormal WAN LED.You can refer to the following steps for simple troubleshooting. 1. Update your firmware regularly to get the l...
[Troubleshooting] My ASUS router’s WiFi LED light is not ONPlease refer to the user manual for detailed definitions of each LED color.Search for the device manual from www.asus.com/support/Example: RT-AC88U 1. Please check if you turned on the WiFi ...
[Troubleshooting] ASUS Router Power LED flashingThe power light of your router flashes abnormally, please follow below steps to operate Rescue mode to fix this problem.Support OS: Windows XP/7/8/8.1/10/11To provide you more detailed instruction, you ...
[Troubleshooting] Computer cannot access to Internet through wireless connection to router1. Place the router closer to the wireless client.2. Check if the wireless LED of the router lights up: 2.4GHz / 5GHz / 6GHz LED LED Off: NO 2.4GHz / 5GHz /...
[Troubleshooting] What can I do if I forgot my ASUS router’s WiFi password?When you forget the router's WiFi password, if you have new devices that need to connect to the WiFi network, they will be unable to connect due to the unknown password. You c...
