[Phone] How do I set up eSIM?

[FAQBot]

[Phone] How do I set up eSIM?

What is eSIM?

An eSIM (Embedded SIM) is a digital SIM card that allows you to activate a mobile plan from a carrier without using a physical SIM card, enabling calls, texts, and mobile data.

l  Note: eSIM support may vary by carrier, country/region, and device model. Please check for compatibility based on your specific situation.

How to activate your eSIM

To activate an eSIM, contact your service provider.

l  You may need to provide your device's EID information when you apply. This information is specific to devices with an embedded eSIM chip. To find it, go to Settings > System > About phone > Status > EID. If you do not see EID information, your device may not support eSIM.

                        

How to Add an eSIM

1.       Make sure you're connected to Wi-Fi or have mobile data enabled and select data service on SIM 1.

2.       Go to Settings, select Network & Internet, and tap SIM card.

         

3.       Tap Switch SIM type and select eSIM.

                    Note: Switching to eSIM will disable any physical SIM in slot 2.

                     

4.       Tap Manage eSIM to open the eSIM management menu.

        

5.    Tap Add eSIM and follow the on-screen instructions to download an eSIM using one of the following methods:

                     • Scan the QR code provided by your carrier.

                     • Enter the activation code provided by your carrier manually.

                       

             Note: You can download multiple eSIMs depending on the storage limit of your device. If you reach this limit, please delete any unused eSIMs to make room for a new one.

How to Enable an eSIM

1. Go to Settings, select Network & Internet, and tap SIM card.

            

2. Verify that Switch SIM type is set to eSIM.

            

3. Tap Manage eSIM to open the management menu.

          

4. Toggle on the eSIM to enable it.  

          Note: Only one eSIM can be active at a time.

          

How to Disable an eSIM

1. Go to Settings, select Network & Internet, and tap SIM card.

           

2. Verify that Switch SIM type is set to eSIM.

            

3. Tap Manage eSIM to open the management menu.

          

4. Toggle off the eSIM to disable it.

          Note: Disabling an eSIM prevents it from making calls or using data. To cancel your mobile plan, please contact your carrier.

          

How to Clear an eSIM

Removing an eSIM is permanent, and it will no longer appear in your eSIM list.

1. Go to Settings, select Network & Internet, and tap SIM card.

            

2. Verify that Switch SIM type is set to eSIM.

            

3. Tap Manage eSIM to open the management menu.

          

4. Select the eSIM you want to remove to access its settings.

          

4. Tap Clear eSIM, then confirm by selecting Clear.

          Note: Clearing an eSIM does NOT cancel your service agreement with the carrier, and charges for the mobile plan may still apply. To cancel your mobile plan, please contact your carrier directly.

          Troubleshooting: Some eSIMs cannot be cleared. If clearing fails, restart your device and try again. If the issue persists, contact your carrier for further assistance.

            

How to Clear All eSIMs

Clearing all eSIMs is irreversible and will remove all eSIM profiles from your device.

1. Go to Settings, then select System.

          

2. Tap Reset options, and then select Clear all eSIMs.

            

3. Confirm by tapping Clear to remove all eSIM profiles

          Note: Clearing an eSIM does NOT cancel your service agreement with the carrier, and charges for the mobile plan may still apply. To cancel your mobile plan, please contact your carrier directly.

          Troubleshooting: Some eSIMs cannot be cleared. If clearing fails, restart your device and try again. If the issue persists, contact your carrier for further assistance.