on 01-29-2024 04:14 PM - edited Sunday by ZenBot
[Notebook] Troubleshooting - How to fix the ScreenPad Plus problems when it is not working properly on my ASUS notebook
If you had the OS re-installed, installed with an OS other than the preinstalled version, updated Windows, or due to any circumstances the ScreenPad Plus fails to work properly(such as ScreenPad Plus not responding, error on the screen, function inside the ScreenPad Plus not working, touch not working), please follow the steps below to re-install the ScreenPad Plus. If you experience the ScreenPad display or user interface issues after the computer upgrades to Windows 11, version 22H2, please refer to here.
Note: Please download and install the necessary drivers and utility programs in the order shown below:
Model Supported: The article is only applicable to ASUS notebook equipped with ScreenPad Plus. Please visit ASUS website and search for your product model. Click [Tech Specs] to check whether your model supports ScreenPad Plus.
First of all, install the [Intel Graphic] Driver with version 26.20.100.6952 or above. Please go to Device Manager and check the driver version first.
Please go to the ASUS Support Site to download and install the necessary drivers and utility programs, here you can learn more about How to search and download drivers and utilities. (The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)
Note: Please follow the below order to download and install the drivers and utilities program.
Q1: Why the UI of 2nd panel is abnormal?
A1: Because of the behavior of Windows 11, version 22H2 changed, it caused 'Active signal mode' to be changed. If a user changes ScreenPad Plus resolution or FPS, the UI on ScreenPad Plus becomes abnormal. You can choose the following either to solve this issue.
Q2: Why the UI of ScreenXpert App Switcher and Microsoft Snap layouts overlapping?
A2: When a user drags the application window, it will show Snap layouts from the top of the screen. This is Microsoft Windows 11, version 22H2 new feature. The pop-up UI will overlap with ScreenXpert App Switcher.
You could turn off snap layouts function form Windows Settings > System > Multitasking > Snap window and uncheck "Show snap layouts when I drag a window to the top of my screen".
If you still cannot resolve your problem, download MyASUS for troubleshooting. Click below!